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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or trading company? If we plan to visit your factory, how do we get there?

We are definitely a professional manufacturer specializing in industrial drying equipment, heating equipment and biomass pellets burning equipment, with our own production facility.

Welcome to visit our factory and check all our production processes and quality control. Our factory is located at No. 31, Section 3, Minshan Road, National Economic Development Zone, Deyang City, Sichuan Province.

Please let us know your visiting date, number of visitors, arrival airport, and other travel arrangements. We can arrange airport pickup and provide assistance during your visit. contact us

Do you have a minimum order quantity?

MOQ is 1 set with factory price. contact us

How to choose the right industrial heater or dryer for our application?

You can first check our standard drying equipment solutions.

If they do not meet your requirements, please provide the following information:

1. Raw Material

Purpose: select drying equipment type

2. Processing Capacity (How much material do you need to process per batch or per hour?—Please specify whether it refers to fresh input capacity or dried output capacity.)

Purpose: select equipment model and size

3. Moisture Content (What are the initial  and target moisture content of the material?)

Purpose: select heating system

4. Heat Source

Purpose: select drying equipment type

5. Local Power Supply (Voltage & Frequency)

Our Standard: 220V / 380V ; 50Hz

6. If you require a customized drying room, please provide:

(1) Available installation space (length *width *height) & Layout drawing

(2) Tray or trolley dimensions

(3) Fresh material loading capacity per tray/per ㎡/ per m³

(4) Previous drying data or drying records (if available)

7. If you require a customized continuous drying system, please provide:

(1) Available installation space (length *width *height) & Layout drawing

(2) Fresh material loading capacity per ㎡/ per m³

(3) Previous drying data or production records (if available) contact us

How Long Does the Drying Process Take?

Based on our extensive experience and testing data in Deyang city, we can provide an estimated drying time range and recommended drying process for different materials.

Deyang is located in a mid-latitude region and has a subtropical humid monsoon climate. It is approximately 491 meters above sea level, with an annual average temperature of 15–17°C. The average temperature is around 5–6°C in January and about 25°C in July, with an annual average relative humidity of approximately 77%.

So, actual drying time may vary depending on different conditions. Trial drying tests and debugging equippments are recommended before mass production to ensure the best drying results.

Several factors can affect drying time and drying performance:

1. Drying temperature

2. Humidity domestic and water content of stuff.

3. Hot air flow

4. Material characteristics, including size, shape, and thickness

5. Material loading method and thickness of material layers

6. Required drying process and final product quality requirements

For example, when drying clothes outdoors, they dry faster when the temperature is higher, the humidity is lower, and the air movement is stronger. Different materials also have different drying characteristics — thin silk pants will dry faster than thick jeans.

However, drying conditions have certain limits. Excessive temperature may damage the material quality, and improper air flow may result in uneven drying. Therefore, the drying temperature and airflow need to be carefully adjusted according to different materials and drying requirements.contact us

What is the average lead time?

Within 30 days. contact us

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required. contact us

What kinds of payment methods do you accept?

The standard payment term is 30% advance payment by T/T, with the remaining 70% balance paid before shipment.

After establishing a long-term cooperation relationship, more flexible payment terms can be discussed based on mutual trust and cooperation.contact us

How are your products packaged?

All our products adopt 3 layer protective packaging: plastic film, bubble bags and wooden boxes.

This packaging can fully protect goods from damage during long-distance transportation.contact us

What factors determine the final shipping cost?

Freight cost is determined by your chosen shipping mode:

Express delivery delivers goods fast but charges the highest rate;

Sea freight and road freight are the most economical transport options for our industrial equipments in large size.

We are able to offer an accurate freight quote only after confirming your order quantity, total weight and preferred shipping method. contact us

How to install products after receiving them?

1. We will provide detailed dimension drawings and schematic diagrams for you.

2. We can guide you through the whole installation procedure via video call.

3. We can also arrange professional technicians to your site for on-site installation service(but this part is not free).  contact us

What Is the Warranty Policy?

We provide a one-year warranty which starts on the day you receive the goods.(Or 3 months to 3 years in some cases. Warranty periods may vary depending on specific components and project requirements.)

Considering the long-distance international shipment, we will prepare and ship some commonly used spare parts together with the equipment to reduce after-sales service time and minimize production interruptions.

We guarantee our materials and workmanship, our commitment is to make you satisfied with our products. Our company's culture is to resolve all customer issues to everyone's satisfaction.So beyond the warranty period, we continue to provide technical support and assistance to help customers solve any operational issues.contact us